Studies have shown that managers are the single biggest driver in engagement - or disengagement. When you consider the sheer number of daily interactions a manager has with their team, it’s easy to see why. You can be doing everything else right in terms of engagement, but if your managers aren’t behaving in a way they should, you’re scuppered. Understanding how to behave to be seen as a manager, how to communicate with your staff and how to develop, encourage or feedback to your team, are all challenges facing any manager of people and key things that need to be done right.

Delegates on this course will identify key leadership skills and characteristics, which will help them to create their own image of a successful manager. They will then learn a simple managerial theory to help demystify the role of managing others, which they will have the opportunity to put into practice during role-play activities. This course forms the first step of how to become a great manager.

What will delegates learn?

• What does it mean to be a manager of others? Exploring themes of management and identifying role-model behaviours and characteristics
• What kind of manager are you? Creating a personal vision of the kind of manager that you will be, considering how you will look, behave, and communicate
• Understanding how and why a manager must be adaptable – the four steps in managing people (from Situational Leadership, Ken Blanchard)
• Understanding what motivates people and how to apply this when you manage a team
• Improving performance in the most effective way
• An introduction to coaching and the GROW model
• Putting everything into practice

This course is ideal for

Newly appointed people managers, or those aspiring to move into a supervisory/managerial role, those needing a foundation in understanding the essential elements of managing others.